Customer Service Representative

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JOB TITLE: Customer Service Representative
OPEN PERIOD: Tuesday, February 10, 2009 to Tuesday, February 09, 2010
JOB ANNOUNCEMENT NUMBER: OCR-303-0405-CUSTREP-DP
DEPARTMENT: Department Of Agriculture
AGENCY: Forest Service
SALARY RANGE: 26,569.00 - 38,639.00 USD per year
SERIES & GRADE: GS-0303-04/05
POSITION INFORMATION: Full Time Permanent - No time limit
PROMOTION POTENTIAL: 05
DUTY LOCATIONS: 100 vacancies nationwide
WHO MAY BE CONSIDERED: US citizens
MAJOR DUTIES:
1. Performs duties related to fee collection, visitor security and safety, and general information assistance.
2. Answers queries and disseminates information to the public on the transactions processed or mission oriented business of an agency program, including services, benefits, privileges, or obligations.
3. Performs office automation work requiring the use of software applications and computer equipment.
4. Prepares correspondence, reports, technical documents, graphs/charts, forms, and other office support materials.
5. Processes incoming or outgoing mail, including specialty mail such as airmail, special delivery, registered, and foreign mail.

MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Grade 04: Qualifying experience for the GS-4 level includes one (1) year of general experience in clerical, office, or other work which indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position, or two (2) years of education above the high school level. Examples of general experience are performing reception duties, such as answering business calls and/or greeting visitors, providing information, and taking messages; performing general clerical duties, such as filing, typing, or maintaining straightforward records; or using common office machines or equipment such as personal computers, copying machines, or fax machines.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
The experience requirements for the GS-4 level may be met by completion of two full years of full-time academic study in an accredited business, secretarial or technical school, junior college, college, or university.

COMBINING EDUCATION AND EXPERIENCE:
Equivalent combinations of successfully completed post high school education and general experience may be used to meet the total experience requirements.

PROFICIENCY REQUIREMENT:
Applicant must be able to type 40 words per minute.

Grade 05: Qualifying experience for the GS-5 level includes one (1) year of specialized experience equivalent to the GS-4 level or four years of education above the high school level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position as described above, and that is typically in or related to the position to be filled. Examples are providing general clerical support (i.e., greeting visitors, maintaining files, and typing routine correspondence); or gathering program data or information following routine search procedures.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
The experience requirements for the GS-5 level may be met by completion of a bachelor’s degree or four years of education above high school.

COMBINING EDUCATION AND EXPERIENCE:
Equivalent combinations of successfully completed post high school education and specialized experience may be used to meet the total experience requirements.

OPEN CONTINUOUS ANNOUNCEMENT:
This is a continuously open vacancy announcement for multiple permanent full-time positions at various locations with the USDA Forest Service. Positions may be filled as career ladders (GS-04/05) or could be filled at the full performance level at the GS-04 or GS-05 dependent upon the individual unit’s needs.

To receive consideration for a position, you must meet all qualification requirements as of the date a referral list is issued. The first referral list will be issued to a hiring unit no sooner than 28 days after the opening date of the announcement. Additional lists will be issued upon request from hiring officials.

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The USDA Forest Service has legislative authority to recruit and fill Permanent (Career-Conditional), and Term Appointments under the USDA Demonstration Project. Under this Project, interested individuals need not have present or previous status as a Federal employee in order to apply.

TIME-IN-GRADE REQUIREMENT:
If you are a current or former federal employee and applying for a promotion opportunity, you must have 52 weeks of federal service at the next lower grade in the normal line of progression for the position being filled. This requirement must be met within 30 days of the closing date of this announcement.

To receive consideration for this position, you must meet all qualification requirements within 30 days of the closing date of the announcement. Applications submitted in postage-paid Government envelopes will not be accepted. Applications received become the property of the USDA Forest Service and will not be returned.

REASONABLE ACCOMMODATION: The USDA Forest Service provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the point of contact listed on the vacancy announcement. The decision on granting reasonable accommodation will be made on a case-by-case basis.

BENEFITS: A variety of health insurance plans; retirement system with investment options; paid holiday; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation, flexible work schedule, training and development opportunities, family/worklife program, etc.

As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.

DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

This position is being advertised under both merit promotion (internal) and demonstration project (external) procedures under separate announcements. Applicants who wish to be considered under both procedures must apply to each announcement and follow the specific instructions applicable to each procedure.

Applicants must be U.S. citizens or nationals.

VETERANS’ PREFERENCE: Generally, preference is granted to veterans who entered the military service prior to October 14, 1976; or served on active duty during the period from August 2, 1990, through January 2, 1992, and who are otherwise eligible; or who served on active duty during the period beginning September 11, 2001, and ending on the last day of Operation Iraqi Freedom; or who have served in a military action for which they received a Campaign Badge or Expeditionary Medal. This includes the Armed Forces Expeditionary Medal (AFEM) awarded to those who participated in Operation Joint Endeavor or Operation Joint Guard. Also, you may be entitled to veterans’ preference if you are a disabled veteran; you have received a Purple Heart; you are the spouse or mother of a disabled veteran; or you are the widow, widower, or mother of a deceased veteran. Applicants will be required to provide proof prior to appointment to validate their claim for preference. More detailed information is available on the Main Menu screen under the selection entitled, “Veteran Information.”

OTHER IMPORTANT INFORMATION:

Visit http://www.fs.fed.us/fsjobs for specific information on the organization and duty location of positions, the promotion potential, the bargaining unit status, the availability of Forest Service affiliated day care facilities, and government housing.

OPEN CONTINUOUS ANNOUNCEMENT: This is a continuously open vacancy announcement for multiple locations throughout the Forest Service. The number and location of positions to be filled will be dependent upon individual unit needs. Availability of government housing, federal day care facilities, and bargaining unit status will vary by location. Pay rates vary depending on location. See the OPM website at www.opm.gov for additional information on pay rates.

To receive consideration for this position, you must meet all qualification requirements as of the date a certificate of eligibles is issued. To ensure that you receive consideration, applications submitted through the on-line application process must be received by 11:59 p.m. eastern time the day before a certificate of eligibles is issued. A scannable bubbledot application package submitted by mail must be received at the time a certificate of eligibles is issued.

To give applicants an idea of positions filled previously and to assist applicants in selecting locations, a listing was created to view on our website www.fs.fed.us/fsjobs. When there are no applicants for locations, the search area will be broadened when generating certificates of eligibles to include locations in the closest city nearby. To obtain more information about the US Forest Service and individual locations, go to www.fs.fed.us (a search can be done by State or by Name). We encourage applicants to contact supervisors at the chosen locations for specific information.

To ensure continued interest and availability, applicants will be notified via e-mail reminding them to re-certify their application every 60 days. Some positions have other conditions of employment not specified in this announcement. Applicants will be notified of any specific requirements at the time a tentative job offer is made.

TO REQUEST A SCANNABLE FORM: Please refer to the contact name and phone number listed in this vacancy announcement.

HOW TO APPLY:
Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for USDA Forest Service applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please visit http://www.avuecentral.com/vacancy.html?ref=FYPGK

If you are unable to apply online, you may contact the employing office for alternate application procedures. Please call ASC HCM Staffing at 1-877-372-7248 or email at tjohnson03@fs.fed.us.

AGENCY CONTACT INFO:ASC HCM Staffing
Phone: 1-877-372-7248
Fax: 505563-9992
Email: fsjobs@fs.fed.us

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